Reschedule an appointment with Conversational Appointment Booking

---
title: Reschedule an appointment with Conversational Appointment Booking
description: As a customer or consumer, reschedule an appointment from the Virtual Agent chat window on the service portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/conv-ab-reschedule.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Conversational Appointment Booking, Customer communication, Use, Customer Service Management]
---

# Reschedule an appointment with Conversational Appointment Booking

As a customer or consumer, reschedule an appointment from the Virtual Agent chat window on the service portal.

## Before you begin

Role required: customer, consumer

## About this task

You can only schedule one appointment per location. Only logged-in users can schedule appointments.

## Procedure

1.  Navigate to the Customer Service Portal or Consumer Service Portal home page by adding the suffix `/csm` or `/csp` to your instance URL.

    For example: `https://yourportalurl.com/csm`

2.  Click the chat icon \(\[Omitted image "chat\_icon.png"\] Alt text: Chat icon.\) to open the chat window and begin a Virtual Agent chat.

3.  In the chat window, enter `reschedule appointment`.

4.  Choose the appointment that you want to reschedule.

    \[Omitted image "conv-ab-resched3.png"\] Alt text: Virtual Agent chat window with the selected appointment details and the rescheduling confirmation message.

5.  Choose a date from the calendar for the new appointment time.

    \[Omitted image "conv-ab-resched2.png"\] Alt text: Virtual Agent chat window with dates and times that are available for the appointment being rescheduled.


## Result

The appointment is rescheduled.

**Related topics**  


[Schedule an appointment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/conv-ab-schedule.md)

[Cancel an appointment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/conv-ab-cancel.md)