Schedule an appointment with Conversational Appointment Booking

---
title: Schedule an appointment with Conversational Appointment Booking
description: As a customer or consumer, schedule an appointment from the Virtual Agent chat window on the service portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/conv-ab-schedule.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Conversational Appointment Booking, Customer communication, Use, Customer Service Management]
---

# Schedule an appointment with Conversational Appointment Booking

As a customer or consumer, schedule an appointment from the Virtual Agent chat window on the service portal.

## Before you begin

Role required: customer, consumer

## About this task

You can only schedule one appointment per location. Only logged-in users can schedule appointments.

## Procedure

1.  Navigate to the Customer Service Portal or Consumer Service Portal home page by adding the suffix `/csm` or `/csp` to your instance URL.

    For example: `https://yourportalurl.com/csm`

2.  Select the chat icon \(\[Omitted image "chat\_icon.png"\] Alt text: Chat icon.\) to open the chat window and begin a Virtual Agent chat.

3.  Enter `schedule appointment`.

    \[Omitted image "conv-ab-sched3.png"\] Alt text: Virtual Agent chat window with the user selecting a reason for the appointment.

4.  Choose a date from the calendar.

    \[Omitted image "conv-ab-sched2.png"\] Alt text: Virtual Agent chat window with dates and times that are available for the appointment being scheduled.


## Result

The appointment is scheduled and the chat is complete.

\[Omitted image "conv-ab-schedule.png"\] Alt text: Virtual Agent chat window with the details of the scheduled appointment.

**Related topics**  


[Reschedule an appointment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/conv-ab-reschedule.md)

[Cancel an appointment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/conv-ab-cancel.md)