Create a customer contact

---
title: Create a customer contact
description: Use the Contact card on the email interaction page to create a customer contact and add the customer contact into the interaction record.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/create-a-customer-contact\_EaaI.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Email Interaction for CSM]
breadcrumb: [Engage via email interactions, Using Email Interaction for CSM, Customer communication, Use, Customer Service Management]
---

# Create a customer contact

Use the Contact card on the email interaction page to create a customer contact and add the customer contact into the interaction record.

## Before you begin

Role required: sn\_customerservice\_agent, workspace\_admin, or admin

## About this task

Agents can use the contact lookup component to search for contacts. If an agent can't find a contact or if the customer is a guest, the agent can create a record for that customer from the contact lookup component.

## Procedure

1.  Navigate to **All** > **CSM/FSM Configurable Workspace**.

2.  Select the List icon \(\[Omitted image "List\_icon.jpg"\] Alt text: List icon\).

3.  On the Lists section, in the Interactions section, select **My Interactions**.

4.  In the My Interactions page, select an email interaction.

5.  In the Contact card section, select the Create new icon \(\[Omitted image "Add\_contact\_eaaI.png"\] Alt text: Add Contact Card\).

6.  On the Contact form, fill in the fields.

    For a description of the field values, see [Contact form for Email Interaction for CSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/contact-form-eaai.md).

7.  Select **Save**.


## Result

The system performs these actions:

-   Saves the contact record.
-   Creates and displays the contact card.
-   Adds the information to the interaction record.