Create additional account addresses

---
title: Create additional account addresses
description: An account can have multiple addresses, such as a main address and shipping and billing addresses.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/create-account-address.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Create customer accounts, Configure accounts and contacts, Customer data, Set up your environment, Configure, Customer Service Management]
---

# Create additional account addresses

An account can have multiple addresses, such as a main address and shipping and billing addresses.

## Before you begin

Role required: One of the following roles:

-   sn\_crm\_account\_data\_manager
-   sn\_crm\_account\_relationship\_data\_manager
-   sn\_crm\_foundation\_data\_manager
-   sn\_crm\_foundation\_admin
-   sn\_customerservice\_manager
-   admin

## About this task

The main address for an account is stored in fields on the [Account form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-service-account-form.md). Shipping and billing addresses for an account are created and stored in the **Addresses** related list. An account can have multiple shipping and billing addresses.

## Procedure

1.  Navigate to **All** > **Customer Service** > **Customer** > **Accounts**.

2.  Select the number of the desired account.

3.  In the **Addresses** related list, select **New**.

4.  Fill in the fields on the Location form.

5.  Select an address type, either **Billing** or **Shipping**.

6.  Enable the **Primary** field.

    If you have multiple billing or shipping addresses, use this field to designate one as the primary address.

7.  Select **Submit**.