Create an onboarding request from the service catalog

task australia Updated Sep 10, 2026 1 min read create-an-onboarding-request-from-catalog.md

Create a new onboarding request from the Customer or Consumer Service Portals by navigating the service catalog.

Before you begin

Role required: sn_customerservice.customer, sn_customerservice.consumer, sn_csm_proxy_cont, admin

Procedure

Create a request by going to either the portal landing page or the portal menu header and then doing one of the following actions.

Request Something	On the portal landing page, select the Request Something link.
Requests	In the portal menu header, navigate to Requests > Request Something.

2. Browse the service catalog and select **Support** > **New Guided Onboarding Request**.

You can also use the category filters to filter the available items or search the catalog.

In the case intake draft page, fill in the information that is related to the request.
Select Submit.

Result

The system processes the request, creates the request and any other related records, and displays the details in the Related Records widget on the case view page.

Creating a guided onboarding case from CRM Workspace

Create an onboarding request from the service catalog

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---
title: Create an onboarding request from the service catalog
description: Create a new onboarding request from the Customer or Consumer Service Portals by navigating the service catalog.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/create-an-onboarding-request-from-catalog.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Playbooks for Portals, Customer communication, Use, Customer Service Management]
---

# Create an onboarding request from the service catalog

Create a new onboarding request from the Customer or Consumer Service Portals by navigating the service catalog.

## Before you begin

Role required: sn\_customerservice.customer, sn\_customerservice.consumer, sn\_csm\_proxy\_cont, admin

## Procedure

1.  Create a request by going to either the portal landing page or the portal menu header and then doing one of the following actions.

<table id="choicetable_vsj_nl4_21c"><tbody><tr><td id="d253678e63">

**__Request Something__**

</td><td>

On the portal landing page, select the **Request Something** link.

</td></tr><tr><td id="d253678e76">

**__Requests__**

</td><td>

In the portal menu header, navigate to **Requests** &gt; **Request Something**.

</td></tr></tbody>
</table>2.  Browse the service catalog and select **Support** &gt; **New Guided Onboarding Request**.

    You can also use the category filters to filter the available items or search the catalog.

3.  In the case intake draft page, fill in the information that is related to the request.

4.  Select **Submit**.


## Result

The system processes the request, creates the request and any other related records, and displays the details in the Related Records widget on the case view page.

**Related topics**  


[Creating an onboarding case with Playbooks for Portals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/create-an-onboarding-case-with-portal-playbook.md)

[Creating a guided onboarding case from CRM Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/create-a-guided-onboarding-case-from-workspace.md)

[Create an onboarding request from the service catalog](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/create-an-onboarding-request-from-catalog.md)