Create and associate a consumer user

---
title: Create and associate a consumer user
description: Create and associate a contact user with a consumer record so that your user can access the multiple portals. This process involves creating a consumer user through a consumer form and then associating the contact to a consumer record.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/create-and-link-a-unified-consumer-user.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Setting up a contact as a consumer, Configuring a contact as a consumer, Configuring a Unified User, User management, Set up your environment, Configure, Customer Service Management]
---

# Create and associate a consumer user

Create and associate a contact user with a consumer record so that your user can access the multiple portals. This process involves creating a consumer user through a consumer form and then associating the contact to a consumer record.

|Task|Description|
|----|-----------|
|Create a consumer user|Create a consumer user record to establish the B2C identity required before associating it to an existing B2B contact. For more information, see [Create a consumer record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/create-a-consumer-user.md).|
|Associate an existing contact user with a consumer record|Associate a contact with a consumer record to enable seamless access to both accounts. For more information, see [Associate an existing contact user with a consumer record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/associate-an-existing-contact-user-with-a-consumer-record.md).|