Create a business organization

concept australia Updated Sep 10, 2026 1 min read create-business-location.md

Establish internal and external organizations so that users and consumers at a business organization can create accounts, contacts, consumers, and households.

Important: Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see Service Model Foundation renamed Entities.

Task	Description
Create an internal organization	Create an internal organization (formerly internal business location).
Create an external organization	Create an external organization (formerly external business location).
Import business organizations with guided setup	Import existing internal and external organizations using guided setup.

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---
title: Create a business organization
description: Establish internal and external organizations so that users and consumers at a business organization can create accounts, contacts, consumers, and households.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/create-business-location.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Service Model Foundation, Data models, Set up your environment, Configure, Customer Service Management]
---

# Create a business organization

Establish internal and external organizations so that users and consumers at a business organization can create accounts, contacts, consumers, and households.

**Important:** Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/renamed-entities.md).

<table id="table_dtn_nx3_ntb"><thead><tr><th>

Task

</th><th>

Description

</th></tr></thead><tbody><tr><td>

[Create an internal organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/create-internal-business-location.md)

</td><td>

Create an internal organization \(formerly internal business location\).

</td></tr><tr><td>

[Create an external organization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/create-external-business-location.md)

</td><td>

Create an external organization \(formerly external business location\).

</td></tr><tr><td>

[Import business organizations with guided setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/import-csm-bo.md)

</td><td>

Import existing internal and external organizations using guided setup.

</td></tr></tbody>
</table>