Create entitlements for a household

---
title: Create entitlements for a household
description: Create entitlements for a household so that all household members are covered under the same terms and conditions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/create-household-entitlements.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring households, Customer data, Set up your environment, Configure, Customer Service Management]
---

# Create entitlements for a household

Create entitlements for a household so that all household members are covered under the same terms and conditions.

## Before you begin

Role required: sn\_customerservice\_manager, admin

## About this task

Administrators and customer service managers can create entitlements for a household. These entitlements apply to the current members of that household.

When a case is created for a household or a consumer, the **Entitlement** field on the Case form lists the available entitlements:

|If these fields are filled in|The **Entitlement** field lists these entitlements|
|-----------------------------|--------------------------------------------------|
|Household and Consumer|Entitlements for both the consumer and household.|
|Household|Entitlements for the household.|
|Consumer|Entitlements for the consumer|

## Procedure

1.  Navigate to **All** > **Customer Service** > **Contracts** > **Entitlements**.

2.  Select **New**.

3.  Select a household in the **Household** field.

    When you select a household, the head of household is automatically added to the **Consumer** field.

    **Note:** You must configure the form layout and add the **Household** field.

4.  If desired, select a different household member in the **Consumer** field.

5.  Fill in the remaining fields on the Entitlement form.

    For more information, see [Create entitlements for CSM entities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/c_CreateAnEntitlement.md).

6.  Select **Submit**.

    The entitlement is added to the Entitlements related list on the Household form.