Create a social media log entry

---
title: Create a social media log entry
description: Users with the customer service manager role can create a social media log entry for a case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/create-social-log.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Customer management, Use, Customer Service Management]
---

# Create a social media log entry

Users with the customer service manager role can create a social media log entry for a case.

## Before you begin

Role required: sn\_customerservice\_manager or admin

## About this task

If necessary, a customer service manager or administrator can create an entry on the **Social Logs** related list. The entries on this list are typically populated by the social integration tool.

## Procedure

1.  Navigate to the desired Case form.

2.  From the **Social Logs** related list, click **New**.

3.  Fill in the fields on the Social Log form, as appropriate.

    |Field|Definition|
    |-----|----------|
    |Social Profile|The social profile for the customer contact or consumer.|
    |Agent|The agent participating in the conversation.|
    |Social URL|The URL for the social conversation. Clicking this URL opens the conversation in a new tab.|
    |Document|The related case number.|
    |Message|The details of the conversation.|

4.  Click **Submit**.