Create a social media profile

task australia Updated Sep 10, 2026 1 min read create-social-profile.md

Users with the customer service manager role can create a social media profile for an account, contact, or consumer.

Before you begin

Role required: sn_customerservice_manager or admin

Procedure

Navigate to an Account, Contact, or Consumer record.
- Customer Service > Customer > Accounts
- Customer Service > Customer > Contacts
- Customer Service > Customer > Consumers
In the Social Profiles related list on the selected record, click New.
Fill in the fields on the Social Profile form, as appropriate.

Field	Definition
Channel	The social media channel for this profile. For example, Twitter or Facebook.Note: This field is a reference to the Social Channels [sn_app_cs_social_social_channel] table.
Social ID	The user's name or handle for the selected social media channel.
Contact	If created from the Contact form, this field displays the name of the contact.
Consumer	If created from the Consumer form, this field displays the name of the consumer.
Account	If created from the Account form, this field displays the name of the account.
Profile URL	The link to the user's social media account.

4. Click **Submit**.

Related topics

Social media integration

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---
title: Create a social media profile
description: Users with the customer service manager role can create a social media profile for an account, contact, or consumer.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/create-social-profile.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Customer management, Use, Customer Service Management]
---

# Create a social media profile

Users with the customer service manager role can create a social media profile for an account, contact, or consumer.

## Before you begin

Role required: sn\_customerservice\_manager or admin

## Procedure

1.  Navigate to an Account, Contact, or Consumer record.

    -   **Customer Service** &gt; **Customer** &gt; **Accounts**
    -   **Customer Service** &gt; **Customer** &gt; **Contacts**
    -   **Customer Service** &gt; **Customer** &gt; **Consumers**
2.  In the **Social Profiles** related list on the selected record, click **New**.

3.  Fill in the fields on the Social Profile form, as appropriate.

<table id="table_fyv_dtr_bs"><thead><tr><th>

Field

</th><th>

Definition

</th></tr></thead><tbody><tr><td>

Channel

</td><td>

The social media channel for this profile. For example, Twitter or Facebook.**Note:** This field is a reference to the Social Channels \[sn\_app\_cs\_social\_social\_channel\] table.

</td></tr><tr><td>

Social ID

</td><td>

The user's name or handle for the selected social media channel.

</td></tr><tr><td>

Contact

</td><td>

If created from the Contact form, this field displays the name of the contact.

</td></tr><tr><td>

Consumer

</td><td>

If created from the Consumer form, this field displays the name of the consumer.

</td></tr><tr><td>

Account

</td><td>

If created from the Account form, this field displays the name of the account.

</td></tr><tr><td>

Profile URL

</td><td>

The link to the user's social media account.

</td></tr></tbody>
</table>4.  Click **Submit**.


**Related topics**  


[Social media integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/social-media-integration.md)