Activate query rules

---
title: Activate query rules
description: Set the query rules system property \[sn\_cs\_queryrules.use\_query\_rules\] value to true. For upgrade customers, once set to true, you must migrate any changes made in before query business rules to the query rules feature and validate them.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/csm-activate-query-rules.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Service Model Foundation, Data models, Set up your environment, Configure, Customer Service Management]
---

# Activate query rules

Set the query rules system property \[sn\_cs\_queryrules.use\_query\_rules\] value to **true**. For upgrade customers, once set to **true**, you must migrate any changes made in before query business rules to the query rules feature and validate them.

Ensure you have sn\_queryrules.admin role to activate the query rules.