Activity stream

---
title: Activity stream
description: The activity stream displays a running history of updates and communications within a record like field changes, comments, work notes, and emails.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/csm-config-ws-activity-stream.html
release: australia
topic_type: concept
last_updated: "2026-10-29"
reading_time_minutes: 1
breadcrumb: [CRM Workspace features, CRM Workspace, Organize agent workspaces, Configure, Customer Service Management]
---

# Activity stream

The activity stream displays a running history of updates and communications within a record like field changes, comments, work notes, and emails.

\[Omitted image "csm-default-record-page-activity-stream.png"\] Alt text: The activity stream in the CRM Workspace is central to the record page and shows the record activity, including the user, action, and time

## Using the activity stream

Agents can use the activity stream component to view the activities occurring on a case or interaction record. These activities can include comments, work notes, emails sent or received, attachments, field changes, and chat discussions.

<table id="table_znz_tf3_blc"><thead><tr><th>

Action

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Collapse the list

</td><td>

Agents see an overview of case activities, including relative timestamps and brief one-line summaries of the activities.

</td></tr><tr><td>

Expand the list

</td><td>

Agents see detailed information on individual activities, including the full context of comments and work notes, detailed email message information, and previews of attachments.

</td></tr><tr><td>

Compose comments, work notes, and emails

</td><td>

Agents can use the activity stream to add comments or work notes to the record and to send emails. Agents can compose text either in the activity stream or in a modeless dialog.

</td></tr><tr><td>

Filter the list

</td><td>

Agents can filter the entries in the list in multiple ways:-   Post types
-   Changed fields
-   Posted by

</td></tr><tr><td>

Search and sort the list

</td><td>

Agents can search activity stream entries by entering keywords in the search box.

</td></tr><tr><td>

Sort the list

</td><td>

Agents can sort entries by newest to oldest or oldest to newest.

</td></tr><tr><td>

View attachments

</td><td>

Agents can expand an entry with an attachment and select the attachment to open it in a modeless dialog.

</td></tr></tbody>
</table>## Configuring the activity stream component

The activity stream component displays a list of changes made to a record. Different configurations of the activity stream component are included on each of the [record pages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/csm-config-workspace-record-pages.md) available with CRM Workspace.

Users with the administrator role can configure and customize the activity stream component in UI Builder. For more information, see [Activity Stream](https://horizon.servicenow.com/workspace/components/now-activity-stream-connected?release=brazil).

## Additional information

For more information about working with the activity stream, see the following topics in the [Configurable Workspace UI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/workspace-landing-page.md) documentation:

-   [Administering Activity stream for Configurable Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/administer-activity-stream-configurable-workspace.md)
-   [Using the Activity stream in Configurable Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/using-activity-stream-configurable-workspace.md)