Contact Relationship form

---
title: Contact Relationship form
description: The Customer Service Management application uses the Contact Relationship form to store information about the account, contact, and assigned responsibility in a contact relationship.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/csm-contact-relationship-form.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Customer Service forms, Reference, Customer Service Management]
---

# Contact Relationship form

The Customer Service Management application uses the Contact Relationship form to store information about the account, contact, and assigned responsibility in a contact relationship.

<table id="table_jb3_qpg_q5"><thead><tr><th>

Field

</th><th>

Definition

</th></tr></thead><tbody><tr><td>

Account

</td><td>

The account to which the contact is assigned. This field is automatically filled in.

</td></tr><tr><td>

Contact

</td><td>

The customer contact selected to fulfill the role or responsibility. The Contacts list includes contacts from any related partner or account as well as contacts from the account hierarchy.

</td></tr><tr><td>

Responsibility

</td><td>

The role or responsibility selected for this customer contact. **Note:** As part of creating a responsibility definition, the admin can specify if the responsibility is unique. If so, the responsibility can only be assigned to one contact per account. For more information, see [Create account teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/configure-csm-account-teams.md).

</td></tr></tbody>
</table>