Service Model Foundation table access by role
reference australia Updated Sep 28, 2026 2 min read csm-data-model-table-access.md
The user roles that can access the Service Model Foundation tables.
Important: Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see Service Model Foundation renamed Entities.
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Table |
Create |
Read |
Update |
Delete |
|---|---|---|---|---|
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Organization Core (formerly Service Organization) [sn_customer_service_organization] |
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Business Organization (formerly Business Location) [sn_csm_business_location] |
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Internal Organization (formerly Internal Business Location) [sn_csm_business_location_internal] |
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External Organization (formerly External Business Location) [sn_csm_business_location_external] |
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Organization Member (formerly Service Organization Member)[sn_csm_service_organization_member] |
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Household[csm_household] |
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CSM manager |
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Household Member[csm_household_member] |
CSM manager |
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Consumer to Consumer Relationship[sn_customer_rel_consumer_to_consumer] |
CSM manager |
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CSM manager |
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Household Member Relationship[sn_customer_rel_household_member_relationship] |
CSM manager |
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CSM manager |
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Account Team Member[sn_customerservice_team_member] |
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Consumer Team Member[sn_customer_rel_consumer_to_user] |
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Household Team Member[sn_customer_rel_household_to_user] |
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353 lines · 5.4 KB
--- title: Service Model Foundation table access by role description: The user roles that can access the Service Model Foundation tables. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/csm-data-model-table-access.html release: australia topic_type: reference last_updated: "2026-09-28" reading_time_minutes: 2 breadcrumb: [Service Model Foundation overview, Configure Service Model Foundation, Data models, Set up your environment, Configure, Customer Service Management] --- # Service Model Foundation table access by role The user roles that can access the Service Model Foundation tables. **Important:** Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/renamed-entities.md). <table id="table_zj3_gj2_2mb"><thead><tr><th> Table </th><th> Create </th><th> Read </th><th> Update </th><th> Delete </th></tr></thead><tbody><tr><td> Organization Core \(formerly Service Organization\) \[sn\_customer\_service\_organization\] </td><td> </td><td> - CSM manager - Customer agent - Consumer agent </td><td> </td><td> </td></tr><tr><td> Business Organization \(formerly Business Location\) \[sn\_csm\_business\_location\] </td><td> </td><td> - CSM manager - Customer agent - Consumer agent - Location manager - Location agent - Location consumer agent </td><td> </td><td> </td></tr><tr><td> Internal Organization \(formerly Internal Business Location\) \[sn\_csm\_business\_location\_internal\] </td><td> </td><td> - CSM manager - Customer agent - Consumer agent - Location manager - Location agent - Location consumer agent - Location manager contributor - Service organization contributor </td><td> </td><td> </td></tr><tr><td> External Organization \(formerly External Business Location\) \[sn\_csm\_business\_location\_external\] </td><td> </td><td> - CSM manager - Customer agent - Consumer agent - Location manager contributor - Location relationship manager - Service organization contributor </td><td> </td><td> </td></tr><tr><td> Organization Member \(formerly Service Organization Member\)\[sn\_csm\_service\_organization\_member\] </td><td> - CSM manager - location managers \(for their hierarchy only\) </td><td> - CSM manager - Customer agent - Consumer agent - Location managers \(for their hierarchy only\) - Location agents \(for their locations only\) - Location consumer agents \(their locations only\) </td><td> - CSM manager - Location managers \(for their hierarchy only\) </td><td> - CSM manager - Location managers \(for their hierarchy only\) </td></tr><tr><td> Household\[csm\_household\] </td><td> </td><td> - CSM manager - Consumer agent - Location manager - Location consumer agent - Relationship agents \(for households they have relationships with\) - Consumers \(for their households\) </td><td> CSM manager </td><td> </td></tr><tr><td> Household Member\[csm\_household\_member\] </td><td> CSM manager </td><td> - CSM manager - Consumer agent - Location manager - Location consumer agent - Relationship agents \(for households they have relationships with\) - Consumers \(for households where they’re head of household or for consumers that they represent\) </td><td> - CSM manager - Relationship agents \(for households they have relationships with\) </td><td> </td></tr><tr><td> Consumer to Consumer Relationship\[sn\_customer\_rel\_consumer\_to\_consumer\] </td><td> CSM manager </td><td> - CSM manager - Consumer agent - Location manager - Location consumer agent </td><td> CSM manager </td><td> </td></tr><tr><td> Household Member Relationship\[sn\_customer\_rel\_household\_member\_relationship\] </td><td> CSM manager </td><td> - CSM manager - Consumer agent - Location manager - Location consumer agent </td><td> CSM manager </td><td> </td></tr><tr><td> Account Team Member\[sn\_customerservice\_team\_member\] </td><td> - CSM manager - Location manager </td><td> - CSM manager - customer agent - Location manager - Location agents \(for their locations\) - Relationship agents \(for accounts that they have relationships with\) </td><td> - CSM manager - Location manager </td><td> - CSM manager - Location manager </td></tr><tr><td> Consumer Team Member\[sn\_customer\_rel\_consumer\_to\_user\] </td><td> - CSM manager - Location manager </td><td> - CSM manager - Consumer agent - Location manager - Location consumer agents \(for their locations\) - Relationship agents \(for consumers that they have relationships with\) </td><td> - CSM manager - Location manager </td><td> - CSM manager - Location manager </td></tr><tr><td> Household Team Member\[sn\_customer\_rel\_household\_to\_user\] </td><td> - CSM manager - Location manager </td><td> - CSM managers - Consumer agents - Location manager - Location consumer agents \(for their locations\) - Relationship agents \(for households that they have relationships with\) </td><td> - CSM manager - Location manager </td><td> - CSM manager - Location manager </td></tr></tbody> </table>
| title | Service Model Foundation table access by role |
| description | The user roles that can access the Service Model Foundation tables. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/customer-service-management/csm-data-model-table-access.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-09-28 |
| reading_time_minutes | 2 |
| breadcrumb | Service Model Foundation overviewConfigure Service Model FoundationData modelsSet up your environmentConfigureCustomer Service Management |