Create a task for an order case line item

---
title: Create a task for an order case line item
description: Create a task for an order case line item.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/csm-order-ops-order-case-create-task.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Creating an order case, Order Operations Case Management, Case management, Organize agent workspaces, Configure, Customer Service Management]
---

# Create a task for an order case line item

Create a task for an order case line item.

## Before you begin

Role required: sn\_order\_case.creator, sn\_order\_case.agent, sn\_customerservice\_agent, admin

## Procedure

1.  Open an order case record in CRM Workspace.

2.  Select an order case line item in the Order Case Line list.

3.  Select **Create task** to display the Create New Case Line Task form.

4.  Enter information in the fields on the form.

5.  Select **Save**.

    The system displays the new case line task record.