Create an order case line item for an order case
task australia Updated Sep 10, 2026 1 min read csm-order-ops-order-case-new-lines.md
Create a new order case line item for an existing order case.
Before you begin
Role required: sn_order_case.creator, sn_order_case.agent, sn_customerservice_agent, admin
Procedure
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Open an order case record in CRM Workspace.
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Select New in the Order Case Line list.
This opens a Create New Order Case Line record in a separate sub tab.
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Fill in the details for the new order case line item.
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Select Save.
The system adds the new order case line to the Order Case Line list.
36 lines · 1.1 KB
---
title: Create an order case line item for an order case
description: Create a new order case line item for an existing order case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/csm-order-ops-order-case-new-lines.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Creating an order case, Order Operations Case Management, Case management, Organize agent workspaces, Configure, Customer Service Management]
---
# Create an order case line item for an order case
Create a new order case line item for an existing order case.
## Before you begin
Role required: sn\_order\_case.creator, sn\_order\_case.agent, sn\_customerservice\_agent, admin
## Procedure
1. Open an order case record in CRM Workspace.
2. Select **New** in the Order Case Line list.
This opens a Create New Order Case Line record in a separate sub tab.
3. Fill in the details for the new order case line item.
4. Select **Save**.
The system adds the new order case line to the Order Case Line list.
| title | Create an order case line item for an order case |
| description | Create a new order case line item for an existing order case. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/customer-service-management/csm-order-ops-order-case-new-lines.html |
| release | australia |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Creating an order caseOrder Operations Case ManagementCase managementOrganize agent workspacesConfigureCustomer Service Management |