Create a project change request for a case

---
title: Create a project change request for a case
description: The customer project manager can create project change requests for cases that have been created for customer projects and project tasks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/csm-ppm-create-project-change.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Customer project manager tasks, Integrating with Customer Project Management, Integrate, Customer Service Management]
---

# Create a project change request for a case

The customer project manager can create project change requests for cases that have been created for customer projects and project tasks.

## Before you begin

Role required: customer project manager \(it\_project\_manager + sn\_customerservice.projectmanager\)

## About this task

The project manager can create one project change request for a case.

## Procedure

1.  Navigate to **Customer Service** > **Projects** > **All**.

2.  Click a project in the Customer Projects list.

3.  In the **Cases** related list, click a case.

4.  Click **Create Project Change Request** on the Case form.

    The system creates a new change request for the project, copies the case short description to the **Title** field, and the case priority to the **Priority** field.

5.  Fill in the details for the change request and click **Save**.

    The system does the following after you save the change request:

    -   Adds the case number to the activity stream on the Project Change Request form.
    -   Adds the project change request number to the activity stream on the Case form.
    -   Adds the project change request to the **Project Change Requests** related list on the Customer Project form.
    -   Adds the project change request to the **Project Change Request** field in the Related Records section of the Case form.