Create a customer project from a demand

---
title: Create a customer project from a demand
description: Create a customer project from a demand record.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/csm-ppm-create-project-from-demand.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Customer project manager tasks, Integrating with Customer Project Management, Integrate, Customer Service Management]
---

# Create a customer project from a demand

Create a customer project from a demand record.

## Before you begin

Role required: customer project manager \(it\_project\_manager + sn\_customerservice.projectmanager\)

## Procedure

1.  Create a demand record by navigating to **Demand** > **Demands** > **Create New**.

2.  Fill in the fields on the Demand form and click **Save**.

    For more information about the fields on this form, see [Create a demand](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/t_CreatingDemands.md).

3.  Open the demand record and click the **Create Project** related link.

4.  In the Create Project pop-up window, select Customer Project in the **Project class** field.

5.  Click **OK**.

    The system creates the project and displays the project number in an information message at the top of the Demand form. On the Customer Project form, the demand record is added to the Demands related list.