Check in at a walk-up location

---
title: Check in at a walk-up location
description: As a store representative, you can enable customers to check in on arrival at your service location. The user is added to the requester queue after filling in some details and a reason for the visit.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/csm-walkup-checkin.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Walk-up Experience, Customer communication, Use, Customer Service Management]
---

# Check in at a walk-up location

As a store representative, you can enable customers to check in on arrival at your service location. The user is added to the requester queue after filling in some details and a reason for the visit.

## Before you begin

Role required: sn\_walkup.walkup\_login

## About this task

A device at the store location runs the Walk-up application. The application welcome screen includes selections to check in for a service, view the list of requesters currently in the queue, and complete a survey. Both guest users and registered users can access the selections on the welcome screen.

\[Omitted image "csm-walkup-checkin-location.jpg"\] Alt text: Walk-up application screen with tiles for Queue, Check-in, and Survey.

## Procedure

1.  Select **Check-in** from the Walk-up application screen.

2.  Add details in the Check-in screen.

    If the system already has a contact or a consumer with the same details, it associates the interaction with that particular contact or consumer in the system.

    \[Omitted image "csm-walkup-checkin-tablet-location.jpg"\] Alt text: Check-in screen with fields to enter the customer name, email address, and a reason for the visit.

3.  Following check-in, you can view the queue status by selecting **Queue** from the Walk-up application screen.

    The **Queue** widget enables you to view the list of requesters at the walk-up location. For more information, see [Monitor Walk-up Experience queues](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/csm-walkup-monitor-queues.md).

    \[Omitted image "csm-walkup-overheaddisplay.jpg"\] Alt text: Queue status screen that shows the next three users in the queue.

    The **Survey** widget allows you to request the requester for feedback about the experience at the location. For more information, see [CSM Walk-up Experience customer satisfaction surveys](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-survey.md).