Open CRM Workspace
task australia Updated Oct 27, 2026 1 min read csm-workspaces-open.md
Open CRM Workspace so that you can work on customer service cases.
Before you begin
Role required: sn_customerservice_agent
Procedure
-
Navigate to All > Workspace Experience > Workspaces.
-
Select CSM Configurable Workspace.
The workspace opens in a new browser tab.
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---
title: Open CRM Workspace
description: Open CRM Workspace so that you can work on customer service cases.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/csm-workspaces-open.html
release: australia
topic_type: task
last_updated: "2026-10-27"
reading_time_minutes: 1
breadcrumb: [Using CRM Workspace in Customer Service Management, Manage cases, Use, Customer Service Management]
---
# Open CRM Workspace
Open CRM Workspace so that you can work on customer service cases.
## Before you begin
Role required: sn\_customerservice\_agent
## Procedure
1. Navigate to **All** > **Workspace Experience** > **Workspaces**.
2. Select **CSM Configurable Workspace**.
The workspace opens in a new browser tab.
| title | Open CRM Workspace |
| description | Open CRM Workspace so that you can work on customer service cases. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/customer-service-management/csm-workspaces-open.html |
| release | australia |
| topic_type | task |
| last_updated | 2026-10-27 |
| reading_time_minutes | 1 |
| breadcrumb | Using CRM Workspace in Customer Service ManagementManage casesUseCustomer Service Management |