Review and submit a time sheet for a customer service agent

---
title: Review and submit a time sheet for a customer service agent
description: Agents can review and submit time sheets to managers for approval.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/cust-service-agent-submit-time.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Time recording for Customer Service Management, Agent management, Use, Customer Service Management]
---

# Review and submit a time sheet for a customer service agent

Agents can review and submit time sheets to managers for approval.

## Before you begin

Role required: sn\_customerservice\_agent

## About this task

The total hours worked for each category are recorded on the time card and on the time sheet. From the time sheet, you can see total hours by day and by category.

## Procedure

1.  Navigate to **All** > **Time Sheets** > **My Time Sheets** > **Current Time Sheet**.

2.  If desired, review the time cards associated with the time sheet in the **Time Cards** related list.

3.  Click **Submit Time Sheet**.

    The time sheet is submitted to the manager for approval. The state of the time sheet changes from **Pending** to **Submitted** and the form becomes read-only. The state of the associated time cards also changes to **Submitted**.