Activate the standard ticket page for upgrade customers

---
title: Activate the standard ticket page for upgrade customers
description: If you have upgraded your instance, redirect the ticket page to the standard\_ticket page in the Service Portal and view requests on the standard ticket page.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/activate\_csm-std-ticket.html
release: australia
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure the Customer and Consumer Service Portals, Configure portals, Set up self-service, Configure, Customer Service Management]
---

# Activate the standard ticket page for upgrade customers

If you have upgraded your instance, redirect the ticket page to the standard\_ticket page in the Service Portal and view requests on the standard ticket page.

## Before you begin

Role required: sp\_admin

## About this task

For new customers, the standard ticket page is enabled by default. For upgrade customers, you must enable it.

## Procedure

1.  Navigate to **All** > **Service Portal** > **Page Route Maps**.

2.  Search for CSM Standard Ticket.

3.  Set the value to **true** in the **Active** column.

4.  Select the name of the page route map.

5.  Select **here** to edit the record.

6.  Select the **Active** check-box.

7.  Select **Update**.


**Related topics**  


[Standard ticket page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/standard-ticket-page.md)