Catalog item component

---
title: Catalog item component
description: Displays a form to request an item or service from your third-party website. A catalog item may be available in more than one catalog and category.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/catalog-item-web-component.html
release: australia
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure web components, Configure Web Embeddables, Set up self-service, Configure, Customer Service Management]
---

# Catalog item component

Displays a form to request an item or service from your third-party website. A catalog item may be available in more than one catalog and category.

Use the Catalog item component to offer a specific service or request form on your website, such as a form to request a new contact. When a customer submits the form, the system creates a request that goes to an approver.

**Note:** Catalog item component supports a mobile adaptive layout.

\[Omitted image "we-catalog-item-comp.png"\] Alt text: Catalog item component instance displaying a form to create a contact in the Preview tab.

## Related components

Use the Catalog item component with other components on your website:

[Catalog browse component](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/we-catalog-browse-comp.md): Lets customers browse and search for catalog items. When a customer selects an item, you can open the page that hosts the Catalog item component.