Configure the category of a Portal Mega Menu widget

task australia Updated Sep 10, 2026 1 min read conf-cat-mega-menu.md

Define a menu category for a Portal Mega Menu widget and associate pages to enable navigation across portal pages.

Before you begin

The UI Components for Customer Portals plugin must be installed. For more information, see Activate the UI Components for Customer Portals plugin.

Role required: sp_admin

Procedure

Navigate to All > Service Portal > Portals.
On the Service Portals page, in the Title column, enter Customer Service.
Select Customer Service.
On the Customer Service form, in the Main menu field, select the Preview this record icon ([Omitted image "preview-record-icon.jpg"] Alt text: Preview this record icon).

If a message appears about the application scope, select here to be able to edit the record.
On the Instance with Menu pop up, select Open Record.
On the Instance with Menu form, if Portal Mega Menu doesn’t appear in the Widget field, search for and select it.
Select Update.
On the CSP Header Menu page, in the Related Links section, select the category that you want to update.
On the Menu item form, fill in the fields.

For a description of the field values, see Menu Item form.
Select Update.

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---
title: Configure the category of a Portal Mega Menu widget
description: Define a menu category for a Portal Mega Menu widget and associate pages to enable navigation across portal pages.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/conf-cat-mega-menu.html
release: australia
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Portal Mega Menu widget, Portal Polaris Header widget, Set up Configurable Portal widgets, Set up self-service, Configure, Customer Service Management]
---

# Configure the category of a Portal Mega Menu widget

Define a menu category for a Portal Mega Menu widget and associate pages to enable navigation across portal pages.

## Before you begin

The UI Components for Customer Portals plugin must be installed. For more information, see [Activate the UI Components for Customer Portals plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/activate-config-portal-widget.md).

Role required: sp\_admin

## Procedure

1. Navigate to **All** &gt; **Service Portal** &gt; **Portals**.

2. On the Service Portals page, in the **Title** column, enter `Customer Service`.

3. Select **Customer Service**.

4. On the Customer Service form, in the **Main menu** field, select the Preview this record icon \(\[Omitted image "preview-record-icon.jpg"\] Alt text: Preview this record icon\).

If a message appears about the application scope, select **here** to be able to edit the record.

5. On the Instance with Menu pop up, select **Open Record**.

6. On the Instance with Menu form, if Portal Mega Menu doesn’t appear in the **Widget** field, search for and select it.

7. Select **Update**.

8. On the CSP Header Menu page, in the Related Links section, select the category that you want to update.

9. On the Menu item form, fill in the fields.

For a description of the field values, see [Menu Item form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/menu-item-form.md).

10. Select **Update**.