Configure the Customer and Consumer Service Portals

---
title: Configure the Customer and Consumer Service Portals
description: Configure the Customer and Consumer Service Portals to provide information and support for your customers.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/configure-csm-service-portals.html
release: australia
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure portals, Set up self-service, Configure, Customer Service Management]
---

# Configure the Customer and Consumer Service Portals

Configure the Customer and Consumer Service Portals to provide information and support for your customers.

## Before you begin

Role required: sp\_admin

## About this task

The Customer and Consumer Service Portals are self-service web portals based on the ServiceNow Service Portal application.

The Customer Service Portal supports your business-to-business \(B2B\) customers and the Consumer Service Portal supports your business-to-consumer \(B2C\) customers.

Use the portals to provide information and support for your customers. The portals provide a basic format that customers can use to search for information or request assistance from a customer service agent. They include the following features:

-   A header with links for different customer activities.
-   A search feature that customers can use to search for information from several repositories.
-   Links to information sources such as the knowledge base, the user community, and customer support.

**Note:** The Customer Service Portal is automatically installed when you activate the Customer Service plugin.

To activate the Consumer Service Portal, activate the Consumer Service plugin.

\[Omitted video\] Description: Configure the Customer and Consumer Service Portals

## Procedure

1.  Navigate to **All** > **Customer Service** > **Administration** > **Guided Setup**.

2.  On the Getting Started page of the guided setup, click **Get Started**.

3.  In the Customer Service Portal \(B2B\) or the Consumer Service Portal \(B2C\) category, view the list of tasks to configure the feature.

    |Task|Description|
    |----|-----------|
    |Customize the Customer Service Portal|Customize the Customer Service Portal to meet your needs.|
    |Activate the Consumer Service Portal|Activate the Consumer Service Portal plugin.|
    |Customize the Consumer Service Portal|Customize the Customer Service Portal to meet your needs.|

4.  To perform a task, click **Configure**.

    This button opens the page in your instance where the configuration is completed.


**Related topics**  


[Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ServicePortal.md)