Configure the standard ticket page for cases

---
title: Configure the standard ticket page for cases
description: You can configure the standard ticket page for customer service cases from where users can view the details of a case in the Service Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/configure\_std\_ticket\_page\_csm.html
release: australia
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure the Customer and Consumer Service Portals, Configure portals, Set up self-service, Configure, Customer Service Management]
---

# Configure the standard ticket page for cases

You can configure the standard ticket page for customer service cases from where users can view the details of a case in the Service Portal.

## Before you begin

Role required: sp\_admin

## Procedure

1.  Navigate to **All** > **Standard Ticket** > **Standard Ticket Configuration**.

2.  Click sn\_customerservice\_case, csm\_order case, sn\_customerservice\_task, or customer\_project\_task which is available by default.

    **Note:** You can add your own case types and add new configurations for the required tables. For more information, see [Configure the standard ticket page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/configure-st-page.md).

3.  Click **here** to edit the record.

4.  Edit the fields on the Ticket Configuration form as required.

    For example, you can add tabs to the existing **Activity** and **Attachments** tabs in the **Info fields** field under the Info Region tab.

5.  Click **Update**.


**Related topics**  


[Configure the standard ticket page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/configure-st-page.md)