Set up Configurable Portal widgets
Configurable Portal widgets provide you with the ability to configure the behavior, content, and layout of a portal by configuring instance options.
By using configurable widgets, you can configure widget behavior, visual appearance, and content to update the information presented on the widgets. Configurable widgets also reduce the amount of work required to implement and maintain widgets for your users.
Configurable Portal widget benefits
Configurable Portal widgets offer the following benefits:
- Configurable behavior: Configure widget instance options to achieve behavioral variations tailored to your business environment.
- Reusability: The ability to update instance options enables you to reconfigure widgets having to create new widgets from scratch.
- Visual experience: Improve the usability and aesthetics of widgets and their conformance to your organization's look and feel by configuring visual aspects including colors, alignment, and styles.
- Content modification: Map widgets to data sets to control the data sources or content displayed on the portal. Configure filters or parameters to refine the information presented.
- No code or low code configuration: Update the data, behavior, and presentation of the widgets with minimal code or by updating the instance options.
For more information on using configurable widgets in your customer portals, see Using portal widgets.
Widget instances
You can use widget instances to configure the location, properties, and CSS specific to that instance. For more information, see Configure widget instances.
The following are Configurable Portal widgets that enable you to configure the portal homepage.
|
Widget |
Description |
|---|---|
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Display access key features and pages from any place in portal. It shows logo, search, profile, and others on level 1 of the header, and menu items on level 2 of the header.The appearance of menu items in level 2 of the header is determined by the Portal Mega Menu widget selected. | |
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The menu on the header of the portal home page to navigate to different pages. It displays topics in a menu format organized hierarchically. | |
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Display taxonomy topics along with the articles and catalog items related to them. | |
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Banner to display the announcements, new product or feature highlights, and important information on the top of the page. | |
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Displays multiple banners in a carousel to display information on multiple announcements, features, and products. | |
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Display different links for quick access including links to a knowledge article, a catalog item, a custom page, or an external URL. You can also select different layouts for quick links cards. | |
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Display a list of articles for quick access. Articles can be selected based on featured articles, most viewed articles and more criteria or can be selected manually. | |
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Displays catalog items for important request items based on the criteria. | |
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Displays case records according to the filter criteria. You can display case details such as state, update, date, and more in a card format. | |
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Displays a list of cases, appointments, work orders, or other records from any ServiceNow table in list or card format. | |
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Displays a list of frequently asked articles from a selected knowledge table that are categorized based on knowledge article category or related product. | |
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Display important information at the bottom of each page. The information includes company information and logo, site links, external links, and social media links. | |
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Display key information of a record from the tables available on ServiceNow® table. Your users can also take related actions on the selected record. | |
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Displays topics as cards on your portal page enabling your users to access knowledge articles and catalog items related to a topic displayed on your portal in a Portal Browse Taxonomy widget. |
--- title: Set up Configurable Portal widgets description: Configurable Portal widgets provide you with the ability to configure the behavior, content, and layout of a portal by configuring instance options. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-configurable-portal-widget.html release: australia product: Customer Self-service and Omnichannel Engagement classification: customer-self-service-and-omnichannel-engagement topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 5 breadcrumb: [Set up self-service, Configure, Customer Service Management] --- # Set up Configurable Portal widgets Configurable Portal widgets provide you with the ability to configure the behavior, content, and layout of a portal by configuring instance options. By using configurable widgets, you can configure widget behavior, visual appearance, and content to update the information presented on the widgets. Configurable widgets also reduce the amount of work required to implement and maintain widgets for your users. ## Configurable Portal widget benefits Configurable Portal widgets offer the following benefits: - Configurable behavior: Configure widget instance options to achieve behavioral variations tailored to your business environment. - Reusability: The ability to update instance options enables you to reconfigure widgets having to create new widgets from scratch. - Visual experience: Improve the usability and aesthetics of widgets and their conformance to your organization's look and feel by configuring visual aspects including colors, alignment, and styles. - Content modification: Map widgets to data sets to control the data sources or content displayed on the portal. Configure filters or parameters to refine the information presented. - No code or low code configuration: Update the data, behavior, and presentation of the widgets with minimal code or by updating the instance options. For more information on using configurable widgets in your customer portals, see [Using portal widgets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/service-portal-widgets.md). ## Widget instances You can use widget instances to configure the location, properties, and CSS specific to that instance. For more information, see [Configure widget instances](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_ConfigureWidgetInstances.md). The following are Configurable Portal widgets that enable you to configure the portal homepage. <table id="table_tll_jp2_5y"><thead><tr><th> Widget </th><th> Description </th></tr></thead><tbody><tr><td> [Portal Polaris Header widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-header-widget.md) </td><td> Display access key features and pages from any place in portal. It shows logo, search, profile, and others on level 1 of the header, and menu items on level 2 of the header.The appearance of menu items in level 2 of the header is determined by the Portal Mega Menu widget selected. </td></tr><tr><td> [Portal Mega Menu widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-mega-menu-widget.md) </td><td> The menu on the header of the portal home page to navigate to different pages. It displays topics in a menu format organized hierarchically. </td></tr><tr><td> [Portal Browse Taxonomy widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/browse-taxo-widget.md) </td><td> Display taxonomy topics along with the articles and catalog items related to them. </td></tr><tr><td> [Portal Banner widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-banner-widget.md) </td><td> Banner to display the announcements, new product or feature highlights, and important information on the top of the page. </td></tr><tr><td> [Portal Banner Carousel widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-portal-carousel-widget.md) </td><td> Displays multiple banners in a carousel to display information on multiple announcements, features, and products. </td></tr><tr><td> [Portal Quick Links widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-quick-links-widget.md) </td><td> Display different links for quick access including links to a knowledge article, a catalog item, a custom page, or an external URL. You can also select different layouts for quick links cards. </td></tr><tr><td> [Portal Knowledge Quick Links widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-know-quick-links-widget.md) </td><td> Display a list of articles for quick access. Articles can be selected based on featured articles, most viewed articles and more criteria or can be selected manually. </td></tr><tr><td> [Portal Catalog Quick Links widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-catalog-widget.md) </td><td> Displays catalog items for important request items based on the criteria. </td></tr><tr><td> [Portal Case Cards widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-case-card-widget.md) </td><td> Displays case records according to the filter criteria. You can display case details such as state, update, date, and more in a card format. </td></tr><tr><td> [Portal Data List widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-data-list-widget.md) </td><td> Displays a list of cases, appointments, work orders, or other records from any ServiceNow table in list or card format. </td></tr><tr><td> [Portal FAQ widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-faq-widget.md) </td><td> Displays a list of frequently asked articles from a selected knowledge table that are categorized based on knowledge article category or related product. </td></tr><tr><td> [Portal Polaris Footer widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-footer-widget.md) </td><td> Display important information at the bottom of each page. The information includes company information and logo, site links, external links, and social media links. </td></tr><tr><td> [Portal Object widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-object-widget.md) </td><td> Display key information of a record from the tables available on ServiceNow® table. Your users can also take related actions on the selected record. </td></tr><tr><td> [Portal Taxonomy Topic widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-taxo-topic-widget.md) </td><td> Displays topics as cards on your portal page enabling your users to access knowledge articles and catalog items related to a topic displayed on your portal in a Portal Browse Taxonomy widget. </td></tr></tbody> </table>
| title | Set up Configurable Portal widgets |
| description | Configurable Portal widgets provide you with the ability to configure the behavior, content, and layout of a portal by configuring instance options. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-configurable-portal-widget.html |
| release | australia |
| product | Customer Self-service and Omnichannel Engagement |
| classification | customer-self-service-and-omnichannel-engagement |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 5 |
| breadcrumb | Set up self-serviceConfigureCustomer Service Management |