Activate and configure appointment booking reminders for Walk-up Experience

task australia Updated Sep 10, 2026 1 min read csm-walkup-activate-appt-reminder.md

Configure scheduled appointment reminders for Walk-up Experience users. Reminders ensure that users attend appointments in a timely manner, and if they can't attend then reschedule or cancel an appointment.

Before you begin

Role required: sn_csm_walkup.walkup_admin

About this task

For using appointment booking reminders, you must activate the Appointment Booking Reminders Scheduled Job, which is not active by default. In addition, the Appointment reminder field doesn't appear on the Appointment Booking Service Configuration form by default. You must add it to the form and configure reminders. Reminders are inactive unless a configuration is set.

Procedure

To activate the Appointment Booking Reminders Scheduled Job, navigate to System Definition > Scheduled Jobs.
Search for Appointment Booking Reminders by name and click to open.
Select the Active field to activate the scheduled job.
Select Update.
To add the Appointment reminder field to the Appointment Booking Service Configuration form, navigate to Walk-up Experience > Administration > Appointment Configurations.
Select a Walk-up Experience service configuration from the list.

The system opens an Appointment Booking Service Configuration form.
Select the menu button and then select Configure > Form Layout.
Select Appointment reminder from the Available list and move it to the Selected list using the add button.
Select Save.

The Appointment Booking Service Configuration form displays with the Appointment reminder field.
To configure an appointment reminder, choose an amount of time, in hours, from the Appointment reminder field drop-down list.

The hour/hours you choose represents the amount of time before a scheduled appointment that you want to send a reminder for. For example, two hours before a scheduled appointment.
Select Update to add the appointment reminder configuration.

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---
title: Activate and configure appointment booking reminders for Walk-up Experience
description: Configure scheduled appointment reminders for Walk-up Experience users. Reminders ensure that users attend appointments in a timely manner, and if they can't attend then reschedule or cancel an appointment.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-activate-appt-reminder.html
release: australia
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Appointment booking configuration, Walk-up Experience appointment booking, Configure Walk-up Experience for Customer Service Management, Set up self-service, Configure, Customer Service Management]
---

# Activate and configure appointment booking reminders for Walk-up Experience

## Before you begin

Role required: sn\_csm\_walkup.walkup\_admin

## About this task

For using appointment booking reminders, you must activate the **Appointment Booking Reminders** Scheduled Job, which is not active by default. In addition, the **Appointment reminder** field doesn't appear on the **Appointment Booking Service Configuration** form by default. You must add it to the form and configure reminders. Reminders are inactive unless a configuration is set.

## Procedure

1. To activate the **Appointment Booking Reminders** Scheduled Job, navigate to **System Definition** &gt; **Scheduled Jobs**.

2. Search for **Appointment Booking Reminders** by name and click to open.

3. Select the **Active** field to activate the scheduled job.

4. Select **Update**.

5. To add the **Appointment reminder** field to the **Appointment Booking Service Configuration** form, navigate to **Walk-up Experience** &gt; **Administration** &gt; **Appointment Configurations**.

6. Select a Walk-up Experience service configuration from the list.

The system opens an **Appointment Booking Service Configuration** form.

7. Select the menu button and then select **Configure** &gt; **Form Layout**.

8. Select **Appointment reminder** from the **Available** list and move it to the **Selected** list using the add button.

9. Select **Save**.

The **Appointment Booking Service Configuration** form displays with the **Appointment reminder** field.

10. To configure an appointment reminder, choose an amount of time, in hours, from the **Appointment reminder** field drop-down list.

The hour/hours you choose represents the amount of time before a scheduled appointment that you want to send a reminder for. For example, two hours before a scheduled appointment.

11. Select **Update** to add the appointment reminder configuration.