Add a Walk-up Experience online check-in link on the Service Portal home page

---
title: Add a Walk-up Experience online check-in link on the Service Portal home page
description: Configure a Walk-up Experience link to enable guest users to check in online to a walk-up location via Service Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-add-checkin-icon.html
release: australia
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [System properties for configuring Walk-up Experience for guest users, Configure Walk-up Experience for Customer Service Management, Set up self-service, Configure, Customer Service Management]
---

# Add a Walk-up Experience online check-in link on the Service Portal home page

Configure a Walk-up Experience link to enable guest users to check in online to a walk-up location via Service Portal.

## Before you begin

Role required: sp\_admin

Service Portal for Enterprise Service Management \(com.glide.service-portal.esm\) and Walk-up for CSM \(com.snc.walkup\_for\_csm\) plugins must be activated.

## Procedure

1.  Navigate to **All** > **Service Portal** > **Pages**.

2.  Select **ID** from the **Search** drop-down list and enter `csm_index` in the **Search** field.

3.  Select **csm\_index** to display the Customer Service Portal page.

4.  Scroll down and select the **Open in Designer** related link.

5.  Select the **Walk-up Check-In** widget from the **Widgets** list in the left pane and drag it to the desired location on the Customer Service Portal page where you want the link to appear.


**Related topics**  


[System properties for configuring Walk-up Experience for guest users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-guest-configure.md)