Walk-up Experience appointment booking administration
Create or modify and enable the CSM Walk-up Experience application configuration and the individual service location configurations for the Appointment Booking feature.
Administrators can create, modify, and enable the Walk-up Experience application configuration. Appointment booking administrators (appointment_booking_admin) can create, modify, and enable configurations for service locations within the Walk-up Experience application.
Walk-up Experience is an application level configuration provided with the base system appointment booking feature. You can include as many service level configurations as needed. The service level configurations apply to the individual walk-up queue locations that exist. Administrators can modify these configurations as needed or use them as examples to create new configurations.
For detailed information on appointment booking administration, refer to Configure appointment booking.
--- title: Walk-up Experience appointment booking administration description: Create or modify and enable the CSM Walk-up Experience application configuration and the individual service location configurations for the Appointment Booking feature. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-appt-admin.html release: australia product: Customer Self-service and Omnichannel Engagement classification: customer-self-service-and-omnichannel-engagement topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Walk-up Experience appointment booking, Configure Walk-up Experience for Customer Service Management, Set up self-service, Configure, Customer Service Management] --- # Walk-up Experience appointment booking administration Create or modify and enable the CSM Walk-up Experience application configuration and the individual service location configurations for the **Appointment Booking** feature. Administrators can create, modify, and enable the Walk-up Experience application configuration. Appointment booking administrators \(appointment\_booking\_admin\) can create, modify, and enable configurations for service locations within the Walk-up Experience application. **Walk-up Experience** is an application level configuration provided with the base system appointment booking feature. You can include as many service level configurations as needed. The service level configurations apply to the individual walk-up queue locations that exist. Administrators can modify these configurations as needed or use them as examples to create new configurations. For detailed information on appointment booking administration, refer to [Configure appointment booking](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-appointment.md).
| title | Walk-up Experience appointment booking administration |
| description | Create or modify and enable the CSM Walk-up Experience application configuration and the individual service location configurations for the Appointment Booking feature. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-appt-admin.html |
| release | australia |
| product | Customer Self-service and Omnichannel Engagement |
| classification | customer-self-service-and-omnichannel-engagement |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Walk-up Experience appointment bookingConfigure Walk-up Experience for Customer Service ManagementSet up self-serviceConfigureCustomer Service Management |