System properties for configuring Walk-up Experience for guest users

reference australia Updated Sep 10, 2026 1 min read csm-walkup-guest-configure.md

System properties enable you to configure the Walk-up Experience for guest users so they can access the Walk-up Check-in widget from the Service Portal Home Page and schedule appointments online.

Properties to configure Walk-up Experience application

As an admin, in your instance, enter sys_properties.list in the filter navigator and add the following properties. The default values are listed in the following table.

Property	Default Value	Description
sn_guest_walkup_cs.guest_user_walkup_enabled (true/false)	true	Enables or disables Walk-up Experience for guest user.
sn_guest_walkup_cs.captcha.enabled (true/false)	true	Enables or disables the CAPTCHA validation from the welcome page.
sn_guest_walkup_cs.max_confirmation_validity_in_minutes (integer)	15 mins	The time to confirm the appointment booking.
sn_guest_walkup_cs.max_otp_validity_in_minutes (integer)	5 mins	The time that the one-time password the user receives to modify or cancel the appointment is valid.
sn_guest_walkup_cs.max_guest_appointments_per_location	0	The number of appointments the guest user can book per location.
sn_guest_walkup_cs.captcha.timeout	10 mins	The time after which the CAPTCHA vaidation on the welcome page times out.

32 lines · 2.2 KB Wrap lines

---
title: System properties for configuring Walk-up Experience for guest users
description: System properties enable you to configure the Walk-up Experience for guest users so they can access the Walk-up Check-in widget from the Service Portal Home Page and schedule appointments online.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-guest-configure.html
release: australia
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Walk-up Experience for Customer Service Management, Set up self-service, Configure, Customer Service Management]
---

# System properties for configuring Walk-up Experience for guest users

System properties enable you to configure the Walk-up Experience for guest users so they can access the Walk-up Check-in widget from the Service Portal Home Page and schedule appointments online.

## Properties to configure Walk-up Experience application

As an admin, in your instance, enter `sys_properties.list` in the filter navigator and add the following properties. The default values are listed in the following table.

|Property|Default Value|Description|
|--------|-------------|-----------|
|sn\_guest\_walkup\_cs.guest\_user\_walkup\_enabled \(true/false\)|true|Enables or disables Walk-up Experience for guest user.|
|sn\_guest\_walkup\_cs.captcha.enabled \(true/false\)|true|Enables or disables the CAPTCHA validation from the welcome page.|
|sn\_guest\_walkup\_cs.max\_confirmation\_validity\_in\_minutes \(integer\)|15 mins|The time to confirm the appointment booking.|
|sn\_guest\_walkup\_cs.max\_otp\_validity\_in\_minutes \(integer\)|5 mins|The time that the one-time password the user receives to modify or cancel the appointment is valid.|
|sn\_guest\_walkup\_cs.max\_guest\_appointments\_per\_location|0|The number of appointments the guest user can book per location.|
|sn\_guest\_walkup\_cs.captcha.timeout|10 mins|The time after which the CAPTCHA vaidation on the welcome page times out.|