Configure Walk-up Experience notifications

task australia Updated Sep 10, 2026 1 min read csm-walkup-notifications.md

As an administrator, you can create and use notifications to notify requesters about events that impact them while they’re getting their issue addressed through a walk-up experience. Requesters are notified of online appointments that they’ve taken or when their issue is assigned to a store representative by email.

Before you begin

Role required: sn_csm_walkup.walkup_admin

About this task

Walk-up Experience includes several base system notifications that you can use or customize to notify walk-up visitors about specific information and interactions.

Notification	Description
Walk-up Abandoned	Notifies when a walk-up interaction is closed.
Walk-up Threshold Notification	Notifies visitors when they’re close to being next in line for support.
Walk-up Assigned	Notifies when an interaction is assigned to a technician.
Walk-up Closed	Notifies when an interaction is closed.

Procedure

Navigate to All > CSM Walk-up Experience > Administration > Notifications.
Select an available walk-up notification to view basic properties, as well as information about when to send it, who receives it, and what the notification contains.
To modify a walk-up notification, edit any of the form fields.
To create a walk-up email or push notification, select New.

For more information, refer to the following topics:
- Create an email notification
- Create a push message For complete information regarding using the System Notification application, refer to Notifications.

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---
title: Configure Walk-up Experience notifications
description: As an administrator, you can create and use notifications to notify requesters about events that impact them while they’re getting their issue addressed through a walk-up experience. Requesters are notified of online appointments that they’ve taken or when their issue is assigned to a store representative by email.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/csm-walkup-notifications.html
release: australia
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Walk-up Experience for Customer Service Management, Set up self-service, Configure, Customer Service Management]
---

# Configure Walk-up Experience notifications

As an administrator, you can create and use notifications to notify requesters about events that impact them while they’re getting their issue addressed through a walk-up experience. Requesters are notified of online appointments that they’ve taken or when their issue is assigned to a store representative by email.

## Before you begin

Role required: sn\_csm\_walkup.walkup\_admin

## About this task

Walk-up Experience includes several base system notifications that you can use or customize to notify walk-up visitors about specific information and interactions.

|Notification|Description|
|------------|-----------|
|Walk-up Abandoned|Notifies when a walk-up interaction is closed.|
|Walk-up Threshold Notification|Notifies visitors when they’re close to being next in line for support.|
|Walk-up Assigned|Notifies when an interaction is assigned to a technician.|
|Walk-up Closed|Notifies when an interaction is closed.|

## Procedure

1.  Navigate to **All** &gt; **CSM Walk-up Experience** &gt; **Administration** &gt; **Notifications**.

2.  Select an available walk-up notification to view basic properties, as well as information about when to send it, who receives it, and what the notification contains.

3.  To modify a walk-up notification, edit any of the form fields.

4.  To create a walk-up email or push notification, select **New**.

    For more information, refer to the following topics:

    -   [Create an email notification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreateANotification.md)
    -   [Create a push message](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreateAPushMessage.md)
    For complete information regarding using the System Notification application, refer to [Notifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/notifications.md).