Setup the Customer and Consumer Service Portals

---
title: Setup the Customer and Consumer Service Portals
description: Customize the Customer and Consumer Service Portals to meet your needs.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/customize-csp-csm-portals.html
release: australia
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure the Customer and Consumer Service Portals, Configure portals, Set up self-service, Configure, Customer Service Management]
---

# Setup the Customer and Consumer Service Portals

Customize the Customer and Consumer Service Portals to meet your needs.

## Before you begin

Role required: sp\_admin

## Procedure

1.  Navigate to **All** > **Service Portal** > **Service Portal Configuration**.

    Some of the components that you can customize include:

    -   Branding: [Configure the portal branding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/c_BrandingEditor.md) to give your Customer Service Portal its own look and feel. The default theme for Customer and Consumer Service portals is the Coral theme.
    -   Menus: [Configure the portal header menu](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/configure-header-menu.md) to set up the main menu, one of the main navigation controls for your users.
    -   Homepage: [Assign a homepage to the portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/assign-portal-homepage.md).
    -   Widgets: Use [Service Portal widgets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/service-portal-widgets.md) to define the content in your portal.
    -   Roles: [Configure page security by role](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/configure-page-security.md) to either set up pages to be public \(no login required\) or to filter them by user role.

**Related topics**  


[Consumer Service Portal properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/consumer-service-portal-properties.md)