Enable AI Search in Engagement Messenger for unauthenticated users

---
title: Enable AI Search in Engagement Messenger for unauthenticated users
description: Enable the AI Search experience in Engagement Messenger so unauthenticated users can see the most relevant set of search results.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/enable-ai-guest-user.html
release: australia
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Feature configuration, Set up Engagement Messenger, Set up self-service, Configure, Customer Service Management]
---

# Enable AI Search in Engagement Messenger for unauthenticated users

Enable the AI Search experience in Engagement Messenger so unauthenticated users can see the most relevant set of search results.

## Before you begin

You must configure AI Search for the Engagement Messenger before enabling AI Search for an unauthenticated user. For more information, see [Search feature configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/search-feature-configuration-fields.md).

Role required: admin

## About this task

As an admin, you must enable the EC AI Homepage Search, Typeahead Search, and AI Search Assist widgets in Engagement Messenger to enable the AI Search capability for unauthenticated users.

## Procedure

1.  Navigate to **Service Portal** > **Widgets**.

2.  Search for and open the **EC AI Homepage Search** widget.

3.  Select the **Public** check box.

4.  Select **Update**.


## What to do next

Enable the Typeahead Search and AI Search Assist widgets. For information, see [Enable AI search in the Business and Consumer Portals for unauthenticated users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/configure_search_businessportal_guestuser.md).