AI Search Assist for authenticated external users

---
title: AI Search Assist for authenticated external users
description: Enable AI Search Assist in the Business and Consumer portal for authenticated external users with the snc\_external role.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/enable-ai-search-for-business-portal-auth-external.html
release: australia
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Business and Consumer Portal, Configure portals, Set up self-service, Configure, Customer Service Management]
---

# AI Search Assist for authenticated external users

Enable AI Search Assist in the Business and Consumer portal for authenticated external users with the snc\_external role.

-   **[Configure AI Search Assist Actions for authenticated external users in Business and Consumer Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/enable-ai-search-assist-actions-businessportal-auth-ext.md)**  
Configure AI Search Assist Actions to let authenticated external users search knowledge articles in the Business and Consumer portal.
-   **[Configure AI Search Assist for authenticated external users in the Business and Consumer Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/enable-ai-search-assist-portal-auth-external-businessportal.md)**  
Enable the AI Search Assist to search knowledge articles in the Business and Consumer Portal.

**Parent Topic:**[Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/c_CustomerServiceManagement.md)