Display the integer values of all case states
task australia Updated Sep 10, 2026 1 min read integer-value-case-states.md
Display the integer values of all of the states associated with cases.
Before you begin
Role required: sp_admin
Procedure
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Navigate to All > System Definitions > Choice Lists.
-
On the Choices page, in the Table column, enter
*sn_customerservice_case. -
In the Element column, enter
state.
Result
The Value column on the Choices page displays the integer values of all the states related to a case.
36 lines · 1.1 KB
--- title: Display the integer values of all case states description: Display the integer values of all of the states associated with cases. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/integer-value-case-states.html release: australia product: Customer Self-service and Omnichannel Engagement classification: customer-self-service-and-omnichannel-engagement topic_type: task last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Portal Case Cards widget, Set up Configurable Portal widgets, Set up self-service, Configure, Customer Service Management] --- # Display the integer values of all case states Display the integer values of all of the states associated with cases. ## Before you begin Role required: sp\_admin ## Procedure 1. Navigate to **All** > **System Definitions** > **Choice Lists**. 2. On the Choices page, in the **Table** column, enter `*sn_customerservice_case`. 3. In the Element column, enter `state`. ## Result The Value column on the Choices page displays the integer values of all the states related to a case.
| title | Display the integer values of all case states |
| description | Display the integer values of all of the states associated with cases. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/integer-value-case-states.html |
| release | australia |
| product | Customer Self-service and Omnichannel Engagement |
| classification | customer-self-service-and-omnichannel-engagement |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Portal Case Cards widgetSet up Configurable Portal widgetsSet up self-serviceConfigureCustomer Service Management |