Default font sizes for search result text in Engagement Messenger

---
title: Default font sizes for search result text in Engagement Messenger
description: Define normal and genius search result font sizes to change text appearance in Engagement Messenger on different devices.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/modify-search-result-font-size-auto-spell-correction-text.html
release: australia
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Engagement Messenger, Set up Engagement Messenger, Set up self-service, Configure, Customer Service Management]
---

# Default font sizes for search result text in Engagement Messenger

Define normal and genius search result font sizes to change text appearance in Engagement Messenger on different devices.

**Note:** The ec\_admin role is required to change the default configuration.

<table id="table_mxg_gyz_m4b"><thead><tr><th>

Search type

</th><th>

Default configuration

</th></tr></thead><tbody><tr><td>

Normal search for Knowledge Base and Catalog

</td><td>

The default normal search result font size settings are:

-   Large for title
-   Medium for summary

 **Note:**

-   This setting for knowledge bases is found in the **em\_kb\_search\_template** template script.
-   This setting for Catalog is found in the **em\_catalog\_search\_template** template script.

 The default auto-spell correction text font size is medium.

 **Note:** The default configuration is set in the Faceted Search widget.

</td></tr><tr><td>

Genius search for Knowledge Base and Catalog

</td><td>

The default genius search result font size settings are:

-   Small for identifier
-   Large for heading
-   Medium for summary

 **Note:**

-   This setting for knowledge bases is found in the **em\_qa\_genius\_results\_template** template script.
-   This setting for Catalog is found in the **em\_catalog\_genius\_results\_template** template script.

</td></tr></tbody>
</table>\[Omitted image "normal-search-result.jpg"\] Alt text: Search results examples of normal search results, showing auto-spell correction, title text, and summary text.

\[Omitted image "genius-result.jpg"\] Alt text: Genius search result with automatic font size adjustment for identifier text, heading text, and description text.