Portal Case Cards widget

---
title: Portal Case Cards widget
description: The Portal Case Cards widget displays cards for cases that you define. By default, the displayed cases are those awaiting information or are resolved. You can choose to define different criteria.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-case-card-widget.html
release: australia
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Set up Configurable Portal widgets, Set up self-service, Configure, Customer Service Management]
---

# Portal Case Cards widget

The Portal Case Cards widget displays cards for cases that you define. By default, the displayed cases are those awaiting information or are resolved. You can choose to define different criteria.

The following illustration shows the default card view with cases that are currently in the awaiting info and resolved states.

\[Omitted image "portal-case-cards-widget.png"\] Alt text: Portal Case Cards widget displaying case cards.

For more information about how to configure the instance options for the Portal Case Cards widget, see [Add and configure the Portal Case Cards widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-case-card-widget-inst-optns.md).