Portal FAQ widget

---
title: Portal FAQ widget
description: The Portal FAQ widget displays a frequently asked questions list \(FAQ\) from the selected knowledge table in the widget on the portal. It enables your users to find answers to their queries without the need to contact customer support or navigate through multiple knowledge article pages. You can filter the FAQs using options in the main navigation.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/portal-faq-widget.html
release: australia
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Set up Configurable Portal widgets, Set up self-service, Configure, Customer Service Management]
---

# Portal FAQ widget

The Portal FAQ widget displays a frequently asked questions list \(FAQ\) from the selected knowledge table in the widget on the portal. It enables your users to find answers to their queries without the need to contact customer support or navigate through multiple knowledge article pages. You can filter the FAQs using options in the main navigation.

The following illustration shows five FAQs as the default view.

\[Omitted image "portal-faqs-widget.png"\] Alt text: Portal FAQ widget displaying list of questions.

For more information, see [Add and configure the Portal FAQ widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/config-portal-faq-widget-inst-optns.md).