Case create component on mobile device

---
title: Case create component on mobile device
description: Create cases from mobile devices with a form interface that adapts to your mobile devices.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customer-self-service-and-omnichannel-engagement/we-mobile-adaptive-case-create.html
release: australia
product: Customer Self-service and Omnichannel Engagement
classification: customer-self-service-and-omnichannel-engagement
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Mobile-responsive Web Embeddables, Configure Web Embeddables, Set up self-service, Configure, Customer Service Management]
---

# Case create component on mobile device

Create cases from mobile devices with a form interface that adapts to your mobile devices.

## Mobile responsive for Case create component

Use the Case Create component on mobile devices to create cases with a form layout optimized for mobile devices.

The component automatically detects mobile devices and adjusts the form layout to fit smaller screens. Form fields reorganize to maintain readability, drop-down menus open as bottom sheets for easier touch interaction, and buttons are sized appropriately for mobile use.

After submitting a case, the system generates a case number. When you select the copy \(\[Omitted image "we-copy-icon.jpg"\] Alt text: Copy icon\) icon, the reference number is copied to the clipboard, and the icon changes to a tick \(\[Omitted image "we-tick-icon.png"\] Alt text: Tick icon\) icon. Selecting the tick \(\[Omitted image "we-tick-icon.png"\] Alt text: Tick icon\) icon displays a `Copied to clipboard` message, which disappears after 3 seconds and the tick \(\[Omitted image "we-tick-icon.png"\] Alt text: Tick icon\) icon reverts to the copy \(\[Omitted image "we-copy-icon.jpg"\] Alt text: Copy icon\) icon.

\[Omitted image "we-mobile-adaptive-case-create-view.png"\] Alt text: Case create component mobile view displaying a form to create and submit a case.

## Key capabilities

The following are the key capabilities:

-   Adaptive form layout: Form fields automatically reorganize to fit mobile screen widths while maintaining readability and accessibility.
-   Bottom sheet selectors: Drop-down menus open as bottom sheets on mobile devices, providing a touch-friendly selection interface that slides up from the bottom of the screen.
-   Case number copy functionality: After case submission, copy the generated case number to your clipboard with a single tap. The system displays a confirmation message that automatically dismisses after 3 seconds.
-   Loading indicators: A loading visual displays while the form loads to show the structure and placement of form elements.