Customize content in the left side panel for a playbook page

---
title: Customize content in the left side panel for a playbook page
description: Components that can be added to the left side panel include Customer360, Timeline, Active SLA, or a custom ribbon component. You can update the ribbon component attributes based on the fields you want to display in the left side panel on the playbook page.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/customize-content-left-side-panel.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Playbook pages, Playbooks in Customer Service Management, Agent tools, Organize agent workspaces, Configure, Customer Service Management]
---

# Customize content in the left side panel for a playbook page

Components that can be added to the left side panel include Customer360, Timeline, Active SLA, or a custom ribbon component. You can update the ribbon component attributes based on the fields you want to display in the left side panel on the playbook page.

## Before you begin

Role required: workspace\_admin, ui\_builder\_admin, admin

**Note:**

Any changes made to the configuration will affect other record pages and page variants where this ribbon setting is used.

## Procedure

1.  Navigate to **All** > **Now Experience Framework ** > **Configuration Settings** > **UX Ribbon Setting**.

2.  Select a ribbon setting for your table.

    If a ribbon setting doesn’t exist for your table, you can create one. For more information, see [Set up a ribbon configuration in CRM Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/config-csm-config-ws-ribbon.md).

3.  Select values for the **Ribbon component** and the **Ribbon Component Attributes**.

4.  Select **Update**.