System properties for configuring WhatsApp \(WhatsApp Cloud API\)

---
title: System properties for configuring WhatsApp \(WhatsApp Cloud API\)
description: You can configure the system properties for your Conversational Integration with WhatsApp \(WhatsApp Cloud API\) application so that you can enable secure and authenticated communication.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/direct-cloud-api-system-property-configuration.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Integrating WhatsApp with Customer Service Management using the WhatsApp Cloud API, Integrating with consumer messaging apps, Integrate, Customer Service Management]
---

# System properties for configuring WhatsApp \(WhatsApp Cloud API\)

You can configure the system properties for your Conversational Integration with WhatsApp \(WhatsApp Cloud API\) application so that you can enable secure and authenticated communication.

Navigate to  **All****> System Properties****> All Properties**.

Alternatively, in your instance, enter `sys_properties.list` in the filter navigator and customize the WhatsApp \(WhatsApp Cloud API\) system properties.

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Property

</th><th>

Description

</th></tr></thead><tbody><tr><td>

**sn\_va\_whatsapp.webhook\_verify\_token**

</td><td>

Stores the verification token used to authenticate the incoming messages from WhatsApp.-   Type: password2
-   Default value: None \(must be configured during the initial setup\)
-   Location: **All****&gt; System Properties****&gt; All Properties**.

</td></tr></tbody>
</table>