Enable Auto-Responder

---
title: Enable Auto-Responder
description: Enable the Auto-Responder feature to include content suggested for deflecting cases in email notifications.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/enable-auto-responder.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Auto-Responder notifications, Machine learning solutions, Implement Intelligence, Configure, Customer Service Management]
---

# Enable Auto-Responder

Enable the Auto-Responder feature to include content suggested for deflecting cases in email notifications.

## Before you begin

Activate the Predictive Intelligence for Customer Service Management plugin \(com.snc.csm\_ml\). For more information, see [Activate a plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ActivateAPlugin.md) and [Predictive Intelligence for CSM solution definitions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/predictive-intelligence-for-csm.md).

Role required: admin

## Procedure

1.  Navigate to **All** > **Customer Service** > **Administration** > **Properties**.

2.  In the Auto-Responder Recommendations section, select the check box for the **Enable auto-responder recommendations** property \(**sn\_customerservice.case.autoresponder.enable**\).

3.  Click **Save**.