Enable Recommended Actions for an email interaction

---
title: Enable Recommended Actions for an email interaction
description: Help the agent to find relevant resources based on the context of an email by enabling recommended actions.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/enable-recommended-actions-email-interaction.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Email Interaction for CSM]
breadcrumb: [Configure the agent experience for email interactions, Email Interaction, Configure Email, Configure omnichannel, Configure, Customer Service Management]
---

# Enable Recommended Actions for an email interaction

Help the agent to find relevant resources based on the context of an email by enabling recommended actions.

## Before you begin

Role required: admin

## About this task

For more information, see [Configuring Recommended Actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/nba.md).

## Procedure

1.  Navigate to **All** > **Recommended Actions ** > **Contexts**.

2.  Select  **CSM Interaction context**.

3.  Set the **Active** column as true.