Enable the Timeline component to refresh

---
title: Enable the Timeline component to refresh
description: Enable the Timeline component to refresh when a record has new activities.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/enable-timeline-component-to-refresh.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Set up CRM Workspace, CRM Workspace, Organize agent workspaces, Configure, Customer Service Management]
---

# Enable the Timeline component to refresh

Enable the Timeline component to refresh when a record has new activities.

## Before you begin

Role required: admin

## Procedure

1.  Open a page variant in UI Builder.

2.  Select **Record Watcher 1** in the Data and scripts section in the left column.

    This opens the Record Watcher 1 pop-up window.

3.  Select the Events tab.

4.  In the Message received section, select **Add handler**.

5.  In the **Choose a handler** field, select **Refresh Task Activity Timeline**.

6.  Select **Continue** and then select **Add**.

7.  Close the Record Watcher 1 pop-up window.