Configure a resource generator for providing a similar major case to the current case

task australia Updated Sep 10, 2026 1 min read ex-ra-resource-generator-similarity-trend.md

Raw file servicenow.com

Configure a resource generator of type similarity with trend that provides a similar major case to the current case.

Before you begin

Ensure Predictive Intelligence is active and set up on your instance. See Install Predictive Intelligence.
Ensure you have a Predictive Intelligence subscription.
Train the Major issue detector similarity solution with the existing customer cases. For more information, see Create and train a similarity solution.
Create a trend definition with the name Major issue trends to define how many records that have something in common constitute a trend, for example, six or more records with common field values.

Role required: sn_nb_action.next_best_action_author, sn_nb_action.resource_generator_author, admin

Procedure

Navigate to All > Recommended Actions > Resource Generators.
Select New from the Resource Generators list.
In the Name field, enter Similar major case.
In the Context field, select Case context.
In the Generator type field, select Similarity with Trend.
Save the record to display the generator inputs.
On the Generator input form, fill in the fields.

Field Action

Similarity definition Select the similarity solution, Major Issue Detector.

Trend definition Select the trend definition, Major issue trends.
Select Update.

Field	Action
Similarity definition	Select the similarity solution, Major Issue Detector.
Trend definition	Select the trend definition, Major issue trends.

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---
title: Configure a resource generator for providing a similar major case to the current case
description: Configure a resource generator of type similarity with trend that provides a similar major case to the current case.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/ex-ra-resource-generator-similarity-trend.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Example: Link the similar major case to the current case, Example configurations, Recommended Actions configuration, Implement Intelligence, Configure, Customer Service Management]
---

# Configure a resource generator for providing a similar major case to the current case

Configure a resource generator of type similarity with trend that provides a similar major case to the current case.

## Before you begin

- Ensure Predictive Intelligence is active and set up on your instance. See [Install Predictive Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/install-predictive-intelligence.md).
- Ensure you have a Predictive Intelligence subscription.
- Train the Major issue detector similarity solution with the existing customer cases. For more information, see [Create and train a similarity solution](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/create-similarity-solution.md).
- Create a trend definition with the name Major issue trends to define how many records that have something in common constitute a trend, for example, six or more records with common field values.

Role required: sn\_nb\_action.next\_best\_action\_author, sn\_nb\_action.resource\_generator\_author, admin

## Procedure

1. Navigate to **All** &gt; **Recommended Actions** &gt; **Resource Generators**.

2. Select **New** from the Resource Generators list.

3. In the **Name** field, enter `Similar major case`.

4. In the **Context** field, select Case context.

5. In the **Generator type** field, select Similarity with Trend.

6. Save the record to display the generator inputs.

7. On the Generator input form, fill in the fields.

|Field|Action|
|-----|------|
|**Similarity definition**|Select the similarity solution, Major Issue Detector.|
|**Trend definition**|Select the trend definition, Major issue trends.|

8. Select **Update**.