Fix roles for external users with intentional internal role assignments

---
title: Fix roles for external users with intentional internal role assignments
description: Review and fix roles for external users that have intentional internal role assignments.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/fix-csm-external-user-roles-task3.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Fix external user role assignments, User management, Set up your environment, Configure, Customer Service Management]
---

# Fix roles for external users with intentional internal role assignments

Review and fix roles for external users that have intentional internal role assignments.

## Before you begin

Role required: user\_admin, sn\_crm\_foundation\_admin, system\_scheduler\_admin and csm\_guided\_setup\_user

## About this task

You must not assign internal roles to external users. Use this procedure to review and fix the contacts and consumers that have the snc\_internal role contained by another role.

## Procedure

1.  Navigate to **All** > **Customer Service** > **Administration** > **Guided Setup** and select **Get Started**.

2.  In the Fix External User Role Assignment category, select **Get Started** and then select **External users with intentional internal role assignments**.

3.  Run the scheduled job to tag users that have intentional user role assignments.

    Users are tagged with the **Ext-user-contained-role** tag.

4.  Review the list of tagged users.

5.  Manually fix the role assignments for the desired users.