Granular admin roles
reference australia Updated Sep 10, 2026 1 min read granular-admin-roles.md
Granular admin roles enable organizations to assign specific administrative permissions based on functional responsibilities, replacing broad admin access with targeted role assignments.
The following table describes the granular admin roles that the administrator can assign to the internal users.
|
Role name |
Description |
Inherited by |
Inherits |
|---|---|---|---|
|
sn_bus_loc.business_org_admin |
Provides CRUD access to all Service Model Foundation tables |
No |
|
|
sn_service_org.service_org_admin |
Provides all CRUD access to service organization entities, which come under Service Model Foundation flows |
sn_bus_loc.business_org_admin |
|
|
sn_csm_ocs.csm_ocs_admin |
Provide full CRUD access to Outsourced Customer Service flow |
No |
sn_service_org.service_external_staff.create sn_service_org.service_external_staff.read sn_service_org.service_external_staff.write sn_service_org.service_external_staff.delete sn_contractor.outsourced_service_provider_create sn_contractor.outsourced_service_provider_read sn_contractor.outsourced_service_provider_write sn_contractor.outsourced_service_provider_delete sn_contractor.outsourced_service_provider_criteria_create sn_contractor.outsourced_service_provider_criteria_read sn_contractor.outsourced_service_provider_criteria_write sn_contractor.outsourced_service_provider_criteria_delete sn_csm_ocs.sn_csm_ocs_case_transfer_request_create sn_csm_ocs.sn_csm_ocs_case_transfer_request_read sn_csm_ocs.sn_csm_ocs_case_transfer_request_write sn_csm_ocs.sn_csm_ocs_case_transfer_request_delete |
The following are the roles required to perform Service Model Foundation (SMF) configuration tasks:
| Role name | Description | Plugin(s) required |
|---|---|---|
| sn_queryrules.admin | Provides admin access to all query rules. | com.snc.query_rules |
| user_admin | Administers users, groups, locations, and companies. | None |
| service_definition_admin | Provides full CRUD access to the service definition and related tables | None |
| sn_crm_account_relationship_data_manager | Extends the sn_crm_account_data_manager role by granting additional admin access to account relationships. | cs_base |
| sn_crm_consumer_relationship_data_manager | Extends the sn_crm_consumer_data_manager role by granting additional admin access to consumer relationships. | cs_base |
| sn_crm_household_relationship_data_manager | Extends the sn_crm_household_data_manager role by granting additional admin access to household relationships.It also contains sn_crm_consumer_relationship_data_manager role. | com.snc.cs_base/if/com.snc.household/ |
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--- title: Granular admin roles description: Granular admin roles enable organizations to assign specific administrative permissions based on functional responsibilities, replacing broad admin access with targeted role assignments. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/granular-admin-roles.html release: australia topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Roles, Service Model Foundation overview, Configure Service Model Foundation, Data models, Set up your environment, Configure, Customer Service Management] --- # Granular admin roles Granular admin roles enable organizations to assign specific administrative permissions based on functional responsibilities, replacing broad admin access with targeted role assignments. The following table describes the granular admin roles that the administrator can assign to the internal users. <table id="granular_admin_roles"><thead><tr><th> Role name </th><th> Description </th><th> Inherited by </th><th> Inherits </th></tr></thead><tbody><tr><td> sn\_bus\_loc.business\_org\_admin </td><td> Provides CRUD access to all Service Model Foundation tables </td><td> No </td><td> - sn\_service\_org.service\_org\_admin - sn\_bus\_loc.ibl\_writer - sn\_bus\_loc.ebl\_viewer - sn\_bus\_loc.ibl\_viewer - sn\_bus\_loc.writer </td></tr><tr><td> sn\_service\_org.service\_org\_admin </td><td> Provides all CRUD access to service organization entities, which come under Service Model Foundation flows </td><td> sn\_bus\_loc.business\_org\_admin </td><td> - sn\_service\_org.viewer - sn\_service\_org.writer - sn\_service\_org.service\_org\_delete - sn\_service\_org.service\_org\_external\_staff\_create - sn\_service\_org.service\_org\_external\_staff\_read - sn\_service\_org.service\_org\_external\_staff\_write - sn\_service\_org.service\_org\_external\_staff\_delete - sn\_service\_org.service\_org\_assignment\_group\_create - sn\_service\_org.service\_org\_assignment\_group\_read - sn\_service\_org.service\_org\_assignment\_group\_write - sn\_service\_org.service\_org\_assignment\_group\_delete - sn\_service\_org.service\_org\_criteria\_create - sn\_service\_org.service\_org\_criteria\_read - sn\_service\_org.service\_org\_criteria\_write - sn\_service\_org.service\_org\_criteria\_delete - sn\_service\_org.service\_org\_customer\_criteria\_create - sn\_service\_org.service\_org\_customer\_criteria\_read - sn\_service\_org.service\_org\_customer\_criteria\_write - sn\_service\_org.service\_org\_customer\_criteria\_delete - sn\_service\_org.service\_criteria\_write - sn\_service\_org.service\_criteria\_delete - sn\_service\_org.service\_criteria\_read - sn\_service\_org.service\_criteria\_create </td></tr><tr><td> sn\_csm\_ocs.csm\_ocs\_admin </td><td> Provide full CRUD access to Outsourced Customer Service flow </td><td> No </td><td> sn\_service\_org.service\_external\_staff.create sn\_service\_org.service\_external\_staff.read sn\_service\_org.service\_external\_staff.write sn\_service\_org.service\_external\_staff.delete sn\_contractor.outsourced\_service\_provider\_create sn\_contractor.outsourced\_service\_provider\_read sn\_contractor.outsourced\_service\_provider\_write sn\_contractor.outsourced\_service\_provider\_delete sn\_contractor.outsourced\_service\_provider\_criteria\_create sn\_contractor.outsourced\_service\_provider\_criteria\_read sn\_contractor.outsourced\_service\_provider\_criteria\_write sn\_contractor.outsourced\_service\_provider\_criteria\_delete sn\_csm\_ocs.sn\_csm\_ocs\_case\_transfer\_request\_create sn\_csm\_ocs.sn\_csm\_ocs\_case\_transfer\_request\_read sn\_csm\_ocs.sn\_csm\_ocs\_case\_transfer\_request\_write sn\_csm\_ocs.sn\_csm\_ocs\_case\_transfer\_request\_delete </td></tr></tbody> </table>## Other granular admin roles for Service Model Foundation configuration The following are the roles required to perform Service Model Foundation \(SMF\) configuration tasks: |Role name|Description|Plugin\(s\) required| |---------|-----------|--------------------| |sn\_queryrules.admin|Provides admin access to all query rules.|com.snc.query\_rules| |user\_admin|Administers users, groups, locations, and companies.|None| |service\_definition\_admin|Provides full CRUD access to the service definition and related tables|None| |sn\_crm\_account\_relationship\_data\_manager|Extends the sn\_crm\_account\_data\_manager role by granting additional admin access to account relationships.|cs\_base| |sn\_crm\_consumer\_relationship\_data\_manager|Extends the sn\_crm\_consumer\_data\_manager role by granting additional admin access to consumer relationships.|cs\_base| |sn\_crm\_household\_relationship\_data\_manager|Extends the sn\_crm\_household\_data\_manager role by granting additional admin access to household relationships.It also contains sn\_crm\_consumer\_relationship\_data\_manager role.|com.snc.cs\_base/if/com.snc.household/|
| title | Granular admin roles |
| description | Granular admin roles enable organizations to assign specific administrative permissions based on functional responsibilities, replacing broad admin access with targeted role assignments. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/customer-service-management/granular-admin-roles.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | RolesService Model Foundation overviewConfigure Service Model FoundationData modelsSet up your environmentConfigureCustomer Service Management |