Greeting feature configuration

reference australia Updated Sep 10, 2026 1 min read greeting-feature-configuration-fields.md

Understand the configuration of the Greeting feature in the Engagement Messenger to configure the field values.

Field	Description
Enable for unauthenticated users	Option for enabling this feature for guest users who visit the website that hosts the messenger.
Unauthenticated user greeting	Text that is displayed in the header of the messenger home page to greet a guest user. For example, Hello!
Enable for authenticated users	Option for enabling this feature for users who sign in into the website that hosts the messenger.
Authenticated user greeting	Text that is displayed in the header of the messenger home page to greet a user who signs in into the website. This field is automatically set to Hi, <user>!, where <user> indicates the name of the user who has logged in. The other variables that you can use with <user> are the following: <title> which indicates the salutation such as Mr., Ms., or Dr. as per the details in the Users [sys_user] table. <part_of_day> which displays the greeting based on the part of the day of the user's region. For example, Good morning, Good afternoon, or Good evening.
Greeting message	Tagline for the user greeting on the header of the messenger home page. [[URL\|Display Text]] indicates format to define URL and display text. For example, `[[https://www.example.com\|Example]]`

\[Omitted image "em-greeting-feature-widget.png"\] Alt text: Greeting feature widget screen with a user greeting, a list of featured articles, and a search bar to search for answers.

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---
title: Greeting feature configuration
description: Understand the configuration of the Greeting feature in the Engagement Messenger to configure the field values.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/greeting-feature-configuration-fields.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Engagement Messenger reference, Reference, Customer Service Management]
---

# Greeting feature configuration

Understand the configuration of the Greeting feature in the Engagement Messenger to configure the field values.

<table id="table_opq_wb1_g4b"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Enable for unauthenticated users

</td><td>

Option for enabling this feature for guest users who visit the website that hosts the messenger.

</td></tr><tr><td>

Unauthenticated user greeting

</td><td>

Text that is displayed in the header of the messenger home page to greet a guest user. For example, Hello!

</td></tr><tr><td>

Enable for authenticated users

</td><td>

Option for enabling this feature for users who sign in into the website that hosts the messenger.

</td></tr><tr><td>

Authenticated user greeting

</td><td>

Text that is displayed in the header of the messenger home page to greet a user who signs in into the website.

 This field is automatically set to **Hi, &lt;user&gt;!**, where &lt;user&gt; indicates the name of the user who has logged in.

 The other variables that you can use with &lt;user&gt; are the following:

-   &lt;title&gt; which indicates the salutation such as Mr., Ms., or Dr. as per the details in the Users \[sys\_user\] table.
-   &lt;part\_of\_day&gt; which displays the greeting based on the part of the day of the user's region. For example, Good morning, Good afternoon, or Good evening.

</td></tr><tr><td>

Greeting message

</td><td>

Tagline for the user greeting on the header of the messenger home page.

 \[\[URL\|Display Text\]\] indicates format to define URL and display text. For example, `[[https://www.example.com|Example]]`

</td></tr></tbody>
</table>\[Omitted image "em-greeting-feature-widget.png"\] Alt text: Greeting feature widget screen with a user greeting, a list of featured articles, and a search bar to search for answers.