Import skills

---
title: Import skills
description: Import skills to assign the right agent to the customer interaction so that customer inquiries can be handled efficiently.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/customer-service-management/import-skills.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [CCaaS Admin Console, Integrating with contact centers, Integrate, Customer Service Management]
---

# Import skills

Import skills to assign the right agent to the customer interaction so that customer inquiries can be handled efficiently.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Contact Center Integration Center** > **CCaaS Admin Console**

    \[Omitted image "ccaas-import-skills.png"\] Alt text: Admin console skills import screen showing beginning state

2.  Select a contact center provider to import skills from.

3.  Import all skills or select individual skills to import.

4.  Fetch all skills or search for specific skills from the selected provider

5.  Tap **Import selected** if imported selected skills.

6.  Review list of skills to confirm successful import.

    **Note:** Newly imported skills and skills that previously existed in your ServiceNow® instance are shown in two separate lists on the confirmation page.